Job Responsibilities

• Evaluate and analyze customer complaints via app forms and call center interactions.

• Closely coordinate with PSO Ta’aluq Service (call center) in Head Office.

• Take immediate and most optimal action to resolve customer’s issue, if required, visit customer premises during the delivery round to ensure customer satisfaction.

•     Record and organize complaint details promptly for effective resolution.

•     Communicate with customers for additional information and progress updates.

•     Collaborate with departments to investigate and address root causes of complaints.

•     Maintain a comprehensive database for tracking resolutions and identifying trends.

Conditions

• Recent Graduates

• Minimum Experience: 2-3 Years

• Job Hours: 8 am to 8 Pm (12 Hours)

• Must have a smartphone and internet access.

• Must have their own transportation.

• Only applicants from KPK and Gilgit Baltistan should apply.